Telecom Regulatory Authority of India (TRAI) on Friday said it will soon introduce an application to measure voice call quality, which will allow the subscribers to rate the service quality after completion of a voice call. The launch of the MyCall app will also help in improving call drop rate and enhance quality of service providers for consumer experience.
“We’ll launch the MyCall app by this month end,” Telecom Regulatory Authority of India, Chairman, RS Sharma said.
The TRAI chairman RS Sharma said that the MyCall app will work on a crowd sourcing platform where consumers will be able to choose the number of voice calls, they want to give a rating point for the service quality, while the rating point will be between one-star to five-star. One-star stands for poor quality while the latter indicates very good quality.
“We are coming out with two measures, one of them about enabling consumers to measure call quality after a call is over. They can say how they found the call, and give it a rating,” TRAI chairman RS Sharma said at an event to commemorate completion of 20 years of the regulator.
The telecom regulator TRAI is also planning to take their second initiative, the existing ‘Do Not Disturb’ registry programme aimed at deterring pesky calls by telecom marketers. At present, there is a particular framework for ‘Do Not Disturb’ (DND) registry, that allows telecom consumers to block unwanted promotional voice calls from the telemarketers. Reaching out to such customers attracts a heavy fine for telemarketers. “We have already done a lot of work in this,” Sharma said. When asked about the penalty recommended for incumbent telcos, he said, “TRAI will send its response to DoT by the end of next week.”
The introduction of this new MyCall app launch follows the launch of MySpeed app, which collects data speeds from subscribers across the country to rank telecom operators’ basis on network quality and speed. RS Sharma further stated that India has 1.2 billion mobile phone users and even if a small part of them can provide us feedback, it would be good data.
TRAI had last year recommended, a penalty of Rs 3,050 crore on the three incumbent operators Vodafone, Bharti Airtel and Idea Cellular for denying to provide interconnectivity option to newcomer Reliance Jio and as per the regulators recommendation, the penalty for Vodafone and Airtel worked out to about Rs 1,050 crore each, while in case of Idea Cellular stood at about Rs 950 crore.
When the issue was placed in front of Telecom Commission last month, the commission asked the Department of Telecommunications (DoT) to seek clarity from the regulator on whether the Telecom Regulator TRAI can impose the penalty on the telecom operators for violation of interconnectivity norms.