Domestic handset manufacturer Micromax on Thursday announced a 100-day replacement warranty on any hardware problem for its all latest feature phones. Currently, the company is offering this replacement scheme for ten of its feature phone models which include Micromax X1i, x706, x424, x740, x730, x904, x570, x512, x412 and Micromax x726.
Starting from today, 100 Day replacement warranty is being made available for these aforementioned feature phones, where Micromax will replace faulty feature phone with the same or equivalent model in the first 100 days from the date of activation of the device. Actually, this warranty is a part of the 1-year total warranty period.
Apart from this one-year warranty on products, the home-bred company has also taken some new initiatives that include a one-year Screen Replacement Promise for Micromax Canvas2 and a Damage Protection Plan for Micromax Dual 5.
To claim this replacement scheme, the feature phones should be activated and fall under the company’s given 1-year warranty period. The replacement will only be done when a hardware problem or a software issue is not possible to fix. If the eligible devices require a hardware repair, the faulty feature phones will be replaced with the same or an equivalent model by the company.
Commenting on the 100-day replacement program, Shubhodip Pal, Chief Marketing and Commercial Officer said, “In the last few quarters, we have invested heavily and worked diligently to improve our service experience. We have a large base of feature phone users and for these valued users one of the key proposition for buying their phone is a great after sale service experience. Taking our promise, a step ahead, we are now bringing a care free user experience for all the feature phone customers offering them full replacement within 100 days of purchase, if any problem arises.”
“The service team is working towards improving the overall customer service experience at the service centres, which includes building a more professional environment, getting the service right at first shot and recruiting trained service executives amongst some of the other initiatives”, he further added.
